Shipping & Returns

Domestic Shipping

We offer free shipping via UPS Ground for any orders over $40, after any/all promotions, coupons and discounts to the US contiguous states.  Hawaii, Alaska, Virgin Islands, Palau, Puerto Rico, APO, FPO will cost additional.

Typically we require 1-2 days processing and handling time.

Delivery time between 1-7 business days varies on shipping selection. 

Please do note that any pre-order is subject to its own time-table which will be available for customers to view anytime we announce new flavors.

We value each and every customer so please do not hesitate to contact us anytime for any issues or concerns about your order.  Thank you for brewing with us as we bring you along our Cielito Paradise journey!

International Shipping

Non-US orders will be considered as an international order. International orders may be subject to import duties and taxes, which will be collected upon delivery. As a customer, you will be responsible for payment of such import charges. Cielito Coffee, LLC. is not liable for any duties or taxes associated with any orders processed by Cielito Coffee, LLC. 

Import charges are normally based on the item’s price, weight, dimensions, and country of origin, as well as any local taxes, duties and fees. However, as charges vary across countries, Cielito Coffee, LLC. advises you to contact your local customs office for further information.

Returns

All Cielito Paradise customers have the right to return an order as long as its within 14 days from receiving the order.  However, please do note that return for refunds are only accepted if the product in its original packaging and returned in the same condition as when received.  Return labels are not provided and customers would need to return at their own expense.  However, we really want to do our best and provide experience so if you have any issues with your coffee, or if there are any errors in your order, please contact us at hello@cielitoparadise.com within 14 days of receiving your order.  We are more than happy to explore and see if there is something else you'd like or issue a refund.

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